Editing Mailbox Settings

If you're looking to edit the email address that you get your notification emails to, or clean out all the old shipping addresses you're no longer using, you can do so in your Mailbox Settings.

By accessing your Mailbox Settings, you are able to:

• Review your plan, usage, and billing cycle details
• Update recipients list
• Enable scan settings
• Update shipping addresses
• Manage tags
• Update payment card and/or add credits
• Review invoices and billing history

Plan and Usage

Under this tab, you can find your mailbox address, your pricing plan, the billing cycle, and usage of your account on a month to month basis via a graph. 

You may also initiate a plan change or close your mailbox from this page. To do this, click on either "Change Plan" or "Close Mailbox."

After clicking on the appropriate button, a pop-up window will prompt you to send us an email. Let us know about your request and we will help.

Recipients

Recipients listed on your mailbox account can be reviewed and updated in this section.

Recipients can be added at any time by clicking on "Add Recipient". However, if you wish to remove a name, please send us an email ([email protected]). We'll be able to assist in removing the name.

You may also initiate removing, or updating a recipient, by clicking on "Request Removal." A pop-up window will appear with instructions to send us an email. Once we receive your request, we'll be able to process your request.

Scanning Settings

You can enable helpful features for processing your mail:

• Autoscan all incoming mail: When enabled, all incoming mail will be automatically placed into our queue for scanning and processed within 6 business hours. It is a convenient way to have your mail scanned while saving you on time from having to log in and manually submit a scan request for each envelope that arrives.
  • Note: This setting does not apply to package items or mail bundles. If you receive a package or a bundle of mail, please contact us to have the item(s) opened and scanned.
• E-mail me a PDF document of each new scan: When enabled, you'll receive email notifications once your mail is scanned with a PDF attachment of your scan.
  • Note: If the PDF attachment is too large for your email server to capture, it may not go through. Should this happen, you will need to log into your mailbox account to view your mail.
• Include the envelope in the scanned PDF:  Some users wish to have a copy of the envelope along with the scanned mail content together. If you enable this setting, you'll be able to download both envelope image as well as the content of your mail in one file. 

Shipping Addresses

You can edit or remove current shipping addresses. If you wish to add a new shipping address, click on "Add New Address".

Tags

If you are using tags to help organize your mail, you will be able to update the tags being used or remove them completely in this section.

Once you make a change on this tab, it will update all items that are using the tag.

Payment & Balance

You can add credits and/or update the payment card that you have on file for your payments. 

Only one card can be on file. If your card expires, or if you wish to use new credit/debit card, click on "Change Payment Information" and add your card details in this page.

Invoices

This tab will allow you to download invoices for charges made to your account. You can also update your Billing Contact information on this page.

Transactions

Finally, you can view your mailbox balances, how much you started with, payments you've made, your plan usage costs (for deposits, shipments, extra recipients, extra mail scans, etc.), and current ending balance.

You can also click on the Month indicator at the top right corner of this section to view specific month's billing details and information.

Where can I update my email address for notifications?

Your email address can be updated by going to My Account at the bottom left corner of your user interface.

The email address, along with your password, can be changed under the "Personal Info" tab.

In the same "My Account" section, under "Security," you can also update your secret question and/or enable Two Factor Authentication.