What is your turnaround speed for requests? Do you have a SLA?

While we don't have an explicit Service Level Agreement (SLA), we do have an internal self-imposed SLA that we adhere to.  This self-imposed SLA is NOT a guarantee that your requests will be processed within the stated timeframe indicated below. 

Mail Processing Times
Incoming mail is processed and available within 1 business day or the  same day of receipt. This means if mail comes in on Monday, you get it Monday or Tuesday depending on the time the mail is delivered to us. If mail arrives in the morning, it's usually available by the end of the day.  If mail arrives late in the afternoon, then it's usually available the following business day. 

For mail-page scanning requests, our current processing time is normally less than six business hours. If you submit your request before 3pm location local time, it is usually processed that same day. Anything submitted after 3pm will be processed the following business morning.

Shipping Processing Times
Mail and package forwarding requests are usually processed within six business hours. If forwarding requests are received before 3pm location local time, it will be ready for couriers to pick up the same day. Otherwise, mail will be processed and picked up the following business day.

Pickup for shipments going through USPS are not guaranteed to occur on the same day because USPS may come at different times of the day.  If USPS comes before the shipments are ready, then they will get picked up the following business day.

For shipment upgrades to UPS or FedEx, shipping requests must be placed before 2pm location local time in order for us to mail it out the same day.  This is because we have set scheduled pickup times with those couriers.

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