What is your turnaround speed for requests? Do you have a SLA?
While we don't have an explicit Service Level Agreement (SLA), we do have an internal self-imposed SLA that we adhere to:
Mail and package forwarding requests are usually processed within six business hours. If forwarding requests are received before 3pm location local time, it will be ready for couriers to pick up the same day. Otherwise, mail will be processed and picked up the following business day.