Guide to Creating a Shipping Request

Whenever you see something important land in your account, you have the option of forwarding it out to another address in a few simple steps. 

Need to ship out multiple items together? No problem! Consolidating multiple items into a single shipment and get cheaper shipping rates at the same time. 

Guide to Creating a Shipping Request

  1. Select the items that you're looking to ship from your inbox. You can select to ship one item or multiple items at a time.
    • To select one at a time, move your cursor over the mail card and press the Ship button.  This will add the item to the "Items to Ship" list in your "Shipping" folder where you can start the shipping creation process. 

    • You can also select multiple items to add and ship together.  Alternatively, you can also click on the ALL checkbox to select all items to ship. 

  2. Once you've selected all of the items you're looking to ship, you can review them in "Items to Ship" list by clicking on your "Shipping" folder on the left hand side of the user interface. 
    • If you are not ready to mail out your items, you are able to leave the items in your shipping list.

      Items in your shipping list will still expire per our storage policy if you don't ship them out. Make sure to create your shipment with their expiration date(s) in mind.  

  3. Removing the contents of your order is possible in the Shipping List by clicking on the "X". Clicking on the "X" will remove each item.

  4. Once you are ready to ship your items, you will need to visit the Shipping List to click through these sections:
    • Sender 
    • Destination Address
      • If you need to add a new address, it can be done in this section by clicking on Add New Address. OR, you can add destination addresses by clicking on My Account (Person icon) > Mailbox Settings
    • Shipping Method

For international shipments containing packages, there will be an extra step where you can declare each item.

If you need to declare more than 5 types of items for customs, you can send us the additional items you need to add in an email to [email protected].

  • The subject line of your email should include your Shipment Order number. This is given to you in the user interface after you submit the shipping request.
  • In the email, list out the quantity, the item's detailed description, and value. It is also recommended to list out the HS Tariff codes (HS Tariff codes are required for shipping to Europe). To obtain tariff codes:
  • Instructions to complete customs declarations and adding tariff codes can be found on this page.

The final step is to click on "Ship Items" IF you have do not have special instructions

Frequently Asked Questions:

Q. What happens to items that I previously clicked "Ship" on?

Items that you already clicked on "Ship" will stay in Items to Ship list until you remove them from the list.

Q. If I add items to the Shipping section, will it prevent them from expiring?

No, adding items to this section WILL NOT prevent them from expiring. Please submit your shipping request before the expiration date to ensure you obtain the physical copy. Alternatively, you can extend the storage for an additional fee

Q. Can I have my items shipped with alternative methods other than what's in my account?

You are welcome to update the shipping method by submitting a special handling request

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