Guide to Creating a Shipping Request

Whenever you see something important land in your account, you have the option of forwarding it out to another address in a few simple steps. 

Guide to Creating a Shipping Request

1. Select the items that you're looking to ship from your inbox. You can select to ship one item or multiple at a time.

a. To select one at a time, move your cursor over the mail card and press the Ship button.  This will add the item to the list and open the shipping panel to start the shipping creation process.  You can close the panel to continue adding more items.

b. You can also select multiple items to add and ship together.  Alternatively, you can also click on the ALL checkbox to select all items to ship. 

2. Once you've selected all of the items you're looking to ship, you can review them in the Shipping Panel on the right side of the user interface by clicking on the Pencil icon. 

If you are not ready to mail out your items, you are able to populate the Shipping Panel by clicking on the Shipping Truck located on the top right of the user interface. 

3. Editing the contents of your order is possible in the Shipping Panel by clicking on the Pencil icon. Clicking on the "X" will remove each item.

4. Once you are ready to ship your items, you will need to visit the Shipping Panel to click through these sections:

• Sender 
• Destination Address
  • If you need to add a new address, it can be done in this section by clicking on Add New Address. OR, you can add destination addresses by clicking on My Account (Person icon) > Mailbox Settings. 

• Shipping Method 
  For international shipments containing packages, there will be an extra step where you can declare each item. 

  The final step is to click on "Ship Items" IF you have do not have special instructions

  

  Frequently Asked Questions:

  What happens to items that I previously clicked "Ship" on?

  • Items that you already clicked on "Ship" will stay in Items to Ship list until you remove them from the list.

  If I add items to the Shipping section, will it prevent them from expiring?

  • No, adding items to this section WILL NOT prevent them from expiring. Please submit your shipping request before the expiration date to ensure you obtain the physical copy. Alternatively, you can extend the storage for an additional fee. 

  Can I have my items shipped with alternative methods other than what's in my account?

  • You are welcome to update the shipping method by submitting a special handling request.