Extending Mail Storage

Each mail or package that arrives in your account has guaranteed storage of 60 days.  This gives you time to take action on those items.

To make sure that you do not overlook items that may expire, we will send you notifications 14 days prior to the items expiring.  Expiring items will show up in the Expiring Soon folder.  In this folder, you will have the ability to extend mail storage for up to a maximum of 180 days (around 6 months).

Is there a cost to extending storage?

Yes. You can extend the storage time in 30-day increments up to a total of 180 days of storage at our facility. Rates are listed here: Custom Pricing Details.

Once you have selected which items you'd like to extend, the user interface will provide you with a quote for the total cost.

What happens to my expired mail and packages?

When items expire, physical mail will be shredded and packages will be discarded.  You will no longer be able to scan the mail contents or ship your items.  

The expired item will be moved to the Archived folder automatically, so you can retain a digital record of the item.

Can I opt out of receiving expiration notices?

Yes, you can. If you wish to opt out of these notices, let us know and we will be able to help. You have two options for opting out of notices:

• Opt out of all storage expiration notifications
• Opt out of storage expiration notifications for scanned items only

Can I auto-extend all mail that is about to expire?

Yes, you can have any mail/package that is about to expire to be auto-extended for another 30 days and until it hits the 180 day limit. Contact us to enable this option. Once this option is enabled, ALL mail that are not manually trashed/archived by you will get auto-extended, so you will need to be diligent in managing your mail if you enable this option.