User Support Pricing Details

You can find service details for common services outlined below:

  • Canceling Shipment Orders: $5 / canceled order; on top of this, $0.30/letter and $3.00/package fees will be assessed to cover labor costs.
  • Credit Card Security Code Retrieval: $0 for the first one in billing cycle, $3 per each code retrieval thereafter.
  • Custom Service: non-standard requests: $1.50 per minute handling fee + postage (when required)
  • Gift Card Code Retrieval: $3 per item retrieval + $1 per gift card processed
  • Mail Storage Extension (30 day increments):
    • $1.50 / letter
    • $1.50 / magazine
    • $20 / package
  • Package Returns: $3 per package return
  • Package Purge: 5 free packages per month, $3 per package there after
  • Postage Due: $5 handling fee + postage + 5% markup of postage
  • Request to ship mail after mailbox is closed: $15 service fee + all postage and mail handling fees outlined in Shipping Prices VPM
  • Shipped Address Correction or Redelivery Fee: We bill a 10% mark up of total that couriers invoice us
  • Shipped Package Recall: Custom Service Rate + recall fees + 5% markup of recall fee
  • Upgrade Shipping Method:
    • Handling fee of $4.00/package and/or $0.30/mail item and postage:
      • USPS methods: 10-20% surcharge for postage
      • UPS and FedEx: Standard Postage Rates apply

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