User Support Pricing Details
- Credit Card Security Code Retrieval: 1 free per billing cycle, $3 per each code retrieval thereafter within the same billing cycle.
- Custom Service: non-standard requests: $1.50 per minute handling fee + any postage
- Gift Card Code Retrieval: $3 per item retrieval + $1 per gift card processed
- Mail Storage Extension:
- $1.50 / letter / 30 days
- $1.50 / magazine / 30 days
- $20 / package / 30 days
- Package Returns: $3 per package return
- Package Scan: 2 free package scans per billing cycle, $5 per package thereafter.
- Package Purge: 5 free packages per billing cycle, $3 per package thereafter
- Postage Due: $5 handling fee + postage + 5% markup of postage
- Recipient Removal: 20 free per year, $5 per name there after.
In addition to our Standard Shipping Services, the following fees may apply:
- Canceling Shipment Orders: $5 per canceled order plus $0.30/letter and $3.00/package handling fee.
- Shipped Address Correction or Redelivery Fee: We bill a 10% mark up of total that couriers invoice us
- Shipped Package Recall: Custom Service Rate + recall fees + 5% markup of recall fee
- Upgrade Shipping Method: Handling fee of $4.00/package and/or $0.30/mail item and postage
- USPS methods: 10-20% surcharge for postage
- UPS and FedEx: Standard Postage Rates apply
Cancelled Account Services:
- Request to ship mail after mailbox is closed: $15 service fee + all postage and mail handling fees outlined in Standard Shipping Services or Upgrade Shipping Method above.