How long do you store mail and packages?
We guarantee storage of your mail and packages for a certain period of time for free. This time frame depends on the subscription plan that you're on. Lower priced plans usually have fewer guaranteed storage time included compared to higher level plans. Please see your plan for details.
This information can be found on our pricing page.
Special exceptions for perishable items
Regardless of your storage length, if packages are labeled or marked as perishables or we notice that items contain perishable contents (groceries), these packages will only have 7 days of guaranteed storage. Otherwise, if they are stored for too long and go bad, it will cause health safety issues.
What happens when my items are about to expire?
Two weeks before the expiration date, you will receive an automated email notification to notify you of any expiring items in case you need to process them. Before the item expires, you will be able to extend the storage time, up to a maximum of 6 months, for an additional price.