Are there restrictions to shipping certain things?
The short answer is yes. There are restricted items that we cannot ship for both domestic and international scenarios.
Check Official Regulations First: Before ordering or forwarding items to your VPM mailbox address, please review the official guidelines to make sure your items are allowed in the mail:
The 5 Most Common Prohibited Items We Encounter
If your items fall into these categories, please do not mail them to your VPM address:
- Medicine & Prescription Medication: Must typically be mailed directly from a licensed pharmacy to the patient. Neither the pharmacies nor VPM hold the proper export licenses to reship these for you.
- Hemp-Based Products (CBD/THC): Cross-border and interstate shipping falls under strict federal jurisdiction. We lack the regulatory knowledge to process or reship these items.
- Nicotine & Vaping Products: Federal laws heavily restrict or entirely ban mailing nicotine products. Most domestic and international mailings are illegal regardless of individual state policies.
- Alcohol: Alcohol shipping laws vary wildly by state. Because VPM does not hold a liquor distribution or shipping license, we cannot process it.
- Hazardous Materials (Hazmat): This includes aerosols, perfumes, flammables, and certain lithium batteries.
What Happens If a Restricted Item Arrives?
We do our best to screen incoming packages, but we cannot catch all restricted items. If we identify a prohibited item in your shipment request, we will contact you to discuss your options.
However, if a restricted item causes your shipment to be delayed, seized, or returned by customs:
- You are solely responsible for providing all necessary documentation to clear the claim.
- No refunds will be provided for shipments delayed, returned, or denied due to restricted contents.