What happens to my mail if I close my account?

If you decide to cancel our service, forwarding arrangements must be made with your mail senders prior to closing the account. Otherwise, mail will be rejected and returned to the sender.

If you have particular requirements about how you wish your mail to be handled after you cancel your account, you can let us know in your account cancellation email. For example, you might want all your existing physical mail in our facility to be packed and forwarded to you. We will weigh the package and inform you of the fee required to ship the package. This fee will be deducted from your remaining account credit balance. You will need to make sure you have enough credits in your account to satisfy this shipping fee.