Can I reactivate a closed or suspended account?
If you had a previous account with us and would like to reactivate it, you can do so under certain conditions. Contact us to get your account reactivated.
Conditions for Reactivating a Mailbox
Reactivating an old mailbox can only be done if the following conditions are met:
- Your old mailbox number must still be available. We periodically release old mailbox numbers so that others can reuse them.
- Your mailbox is closed within the past 12 months. If your account was closed over a year ago, then the account is considered permanently closed as account data may already be deleted.
If you cannot reactivate your old mailbox, then you will need to sign up for a new account. In this instance, you will need to submit a new notarized Form 1583 and IDs. Notary requirement may be waived if you satisfy certain criteria.
Reactivation Fees
If your account was suspended due to a first-time nonpayment infraction, no reactivation fee is assessed when we reopen your account. If your account is suspended a second time without any payment in between, then a $15 reactivation fee will be assessed when your mailbox is reopened.
If you fail to make any payment and your account is suspended a third time, your account may stay permanently closed and cannot be reactivated. This is determined on a case-by-case basis and based on our discretion.