Can I reactivate a closed or suspended account?
We can reactivate your account at your request—as long as your mailbox number is still available. Contact us to get your account reactivated.
If your mailbox number is still available, we can reactivate it for you. You do not need to submit a new USPS Form 1583 in this instance.
If your mailbox number is no longer available, then you cannot reactivate your old mailbox account and will need to sign up for a new account. In this instance, you will need to submit a new signed Form 1583 and IDs. Notary requirement may be waived if you satisfy certain criteria.
If your account was suspended due to a first-time nonpayment infraction, no reactivation fee is assessed when we reopen your account. If your account is suspended a second time for nonpayment, then a $15 reactivation fee will be assessed when your mailbox is reopened.
If you fail to make any payment and your account is suspended a third time, your account may stay permanently closed and cannot be reactivated. This is determined on a case-by-case basis and based on our discretion.