Can I change my address from one VPM mailbox location to another?

VPM operates in a decentralized manner, meaning that we do not forward your mail to a central facility for processing. Instead, all incoming mail and packages are directly received on-site and securely stored at our VPM processing centers. Mail processing is done exclusively by VPM staff who are trained in HIPAA and SOC2 compliance. Rest assured, your mail is never stored or processed by any third-party facility.

If you are looking to set up a new mailbox account at one of our other addresses, please follow these steps:

1. Create a new account by signing up for a plan on our pricing page.
2. Update your mailers that you are moving to this new mailbox location.
   1. USPS will not allow you to file a Change of Address from one of our mailbox locations to another. 
3. After you notify mailers of your new mailbox address, email us your account cancellation request to close your original mailbox.
   1. We suggest waiting at least 1-2 months before canceling your old mailbox account to make sure that all mail has been successfully redirected and no important mail is still being sent to your previous mailbox address.

Will you require a new form1583 with each additional account?

Yes. For each account you open, a completed and signed Form 1583 is required. We will waive the notary requirement if you have an active and Form 1583-verified account with us or if you meet specific criteria. However, please note that you will still need to provide copies of your most recent ID to accompany the forms.

Can I keep my username when I change from one location to another?

When switching locations, you will need to create a new secondary mailbox account, which requires a new username. This is because each account must have a unique username, although email addresses can be shared across multiple accounts. However, after your account is opened, you can use the mailbox transfer feature (in Mailbox Settings) to transfer the mailbox to your other user account so you can manage multiple mailboxes under one single login.