Can I put my account on hold?

We do not place mailbox accounts on hold. If you are not using our service for a few months, it is recommended that the account is closed during those inactive months.  When an account is closed, any new incoming mail will get returned back to sender.  
Please be mindful that once you close your mailbox, your mailbox number will be released after a certain period of time.  Thus, there might be a chance that the number will be taken by someone else before you reactivate.  If your mailbox number is taken, then you will not be able to reactivate your mailbox and will need to sign up for a new one instead.
We may be able to place the mailbox number on hold for up to a maximum of 6 months.  When a mailbox number is on hold, we will not release it during that hold period.  
In order to reserve your mailbox number, you must satisfy the following conditions:
  • Your mailbox is fully activated, meaning that your Form 1583 and 2 IDs are on file with us.
  • Your mailbox is current, meaning that you do not have any owed / negative balance.
  • Your mailbox must be open for a minimum of 6 consecutive months.  
  • You can only request a hold once a year.

To prevent your mailbox number from being released, please indicate to us in your cancellation email request that (1) you want to close your account temporarily and (2) how long you would like us to hold your mailbox number.

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