Can I pick up my mail in person?
Yes, you are more than welcome to pick up your mail. In order to have it ready for you, we request that you submit a “pickup order” at least 6 business hours in advance of your arrival/pickup or an expedited fee may be added.
Scheduling a Pickup
As VPM is not a retail store, we are not open to the general public. Therefore, you must create a pickup order ahead of time.
- Create a shipment as you normally would for forwarding. For the destination address, use your mailbox address without your box number.
- Pickup orders MUST be created at least 6 business hours ahead of your arrival. Otherwise, expedited pickup fees will apply (see below for more details).
When you create your pick up order, please ignore any shipping costs that are quoted to you online. The user interface can only recognize outgoing orders as "shipments" - select any shipping method you see in our system. As long as the pick up address is noted, your mail will not ship out of our facility, it'll simply be held at our warehouse until you pick it up.
- Once a pick up order is created, you can stop by between the hours of 9am-12:30pm OR 1:30pm-4pm, Monday through Friday ( excluding holidays).
If you need to stop by during our lunch hour of 12:30pm-1:30pm, then you must call or email us to make an appointment and let us know you'll be arriving between that time. We will give you a 15-minute window to pick up your mail. If you arrive more than 15 minutes later than the appointment time, you will need to come back after our lunch hour to pick up your mail.
Make sure to bring an ID so we can verify your identity.
Should you wish to send someone else in your place to pick up your mail / packages - please include the person's name, exactly the way it appears on their ID, in the Special handling section as you create your order online. If you forget to do this, email us your pick up order number to firstname.lastname@example.org and let us know who we should expect to pick up your mail.
Pickups created more than 6 business hours ahead of arrival is subject to the following handling fees:
- $0.15 per mail item
- $1.50 per package
Expedited pickups are subject to the following handling fees:
- $15 expedited pickup fee
- $0.50 per mail item
- $3.00 per package
What if I don't have sufficient funds to pay and create a pickup online?
If you do not have sufficient funds to pay and wish to pay with cash in person, then we will treat this as an expedited pickup request.
How long do I have to pick up my order?
Once your pick up order is ready, you have 30 days to pick up your order. If you do not pick up your items, we will cancel your order and place the item back into your account. Cancellation fees of $5/order will apply along with the handling fees of the pick up order.