How can I set-up Two-Factor Authentication (2FA) or reset it?

Two-factor authentication (2FA) is a specific type of multi-factor authentication (MFA) that strengthens access security by requiring two methods (also referred to as authentication factors) to verify your identity. These factors can include something you know (ie. username and password) plus something you have (ie. a smartphone app) to approve authentication requests.

2FA protects against phishing, social engineering and password brute-force attacks and secures your logins from attackers exploiting weak or stolen credentials.

Why is 2FA Important?

2FA is the foundational element of a zero trust security model. In order to protect sensitive data, you must verify that the users trying to access that data are who they say they are. 2FA is an effective way to protect against many security threats that target user passwords and accounts, such as phishing, brute-force attacks, credential exploitation and more.

Let’s say you use a username and password to complete primary authentication to an application. That information is sent over the Internet (your primary network). You’ll want to use a different (out-of-band) channel to complete your second factor.  An example would be sending you an email with a code that you would then need to enter before you can login.

So why does it matter? If a remote attacker is able to tap into your computer via your Internet connection, they can steal your password, and your second form of authentication — if both are delivered over the same channel.

Without your physical device, remote attackers can’t pretend to be you in order to gain unauthorized access to corporate networks, cloud storage, financial information, etc. stored in applications.

By integrating two-factor authentication with your applications, attackers are unable to access your accounts without possessing your physical device needed to complete the second factor.

How do I set-up 2FA?

In a few easy steps, you can set-up two factor authentication and protect your mail:

1. Log into the user interface.
2. Click on "My Account" (person icon) and then on "Profile and Security".
3. Under "Security", click on the "Enable" button.
4. The pop-up window will have thorough instructions, but in short, you must download an app like Google Authenticator, scan a QR code, and then enter the code you receive in the app into the field displayed in the pop-up window.

How do I reset my 2FA?

In the event that you lose the device that contains your authenticator app, please reach out to us.

Make sure that you send the message from the email that is tied to your mailbox account. In the email, include the following information:

• The city and number of your mailbox
• Your username

We will require you to provide some verification documents. It may take time to help you gain access again, but security is of high importance.