Why did my mail get returned to sender?

When mail is delivered to our facility we run both a mailbox number check as well as a recipient name match search in our database so we do not accidentally mark your mail to be returned to sender.   We take extra precaution prior to marking mail for return to ensure that mail item belong to you prior to placing it into your mailbox.

There are a few reasons why your mail may be returned to sender:

  1. Mail is for a suspended/closed account -- if your mail is suspended or closed, any new mail that arrives will be returned to sender.
  2. The mailbox number on the mail does not exist in our system and we are unable to find a unique recipient name match in our system.
  3. Mail was misdelivered by the post office to the wrong address.  Frequently, the receiver will incorrectly write "return to sender" instead of giving it back to the postman for redelivery. 

As long as you list the proper recipient names in your mailbox and ensure that the mail has your mailbox number on it, then it's very unlikely that your mail will be returned to sender on accident through our service.   For situations where mail is misdelivered by the post office, there's not much we can do since it never came into our possession.

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