How do I file a claim for an international shipment?
First, you need to contact us regarding any issues with your package. If it is determined that the package was lost or damaged during transit, we will initiate a claim with USPS. In order to file the claim, we need the following:
- Tracking number: Please note that only shipments with USPS Delivery Confirmation or a tracking number from DHL/UPS/FedEx can be submitted for claims.
- Shipment number: the shipment that the claim relates to.
- Evidence of value: documents to show the item’s value or repair costs, such as sales receipts or invoices.
It is very important to retain all packaging materials and items. You may need to take the package to your local post office to verify damage.