Can I change my address from one location (ie. Walnut, California) to another one (ie. Henderson, Nevada)?

We do not forward your mail to a central facility to be processed.  Instead, all incoming mail and packages are processed and stored directly at each location.  This means that we will not be able to internally forward or move mail from one location to another.

Therefore, if you're looking to set up a new mailbox account at one of our new addresses, please follow these steps:

1. Create a new mailbox account by signing up for a plan via the Pricing Page.
2. Update your mailers that you are moving to this new mailbox location as USPS will not allow you to file a Change of Address from one of our mailbox locations to another. 
3. After you notify mailers of your new mailbox address, then email us your account cancellation request to close your original mailbox. We recommend that you wait at least a month or two before canceling your old mailbox account so you can ensure that there's no more mail going to your old mailbox address.

Will you require a new form1583 with each additional account?

Yes. For each account you open, we require a form 1583 to be completed and signed. We will waive the notary requirement when you have an existing active and Form 1583-verified mailbox account with us or if you meet certain criterias. Please note that you will still need to send us copies of your most recent ID to supplement the forms. 

Can I keep my username when I change from one location to another?

When switching from one location to another, you'll need to create a secondary mailbox account. When you initially do this, you will have to start with a new username. This is because each mailbox account requires a unique username, while email addresses can be shared across multiple mailbox accounts. 

Once the first account has fully closed, you can get your new mailbox username switched to the original one - please contact customer support so we can assist you.